Refund policy
Return & Refund Policy
Thank you for shopping with GLDN SQUISH. Please read our return policy carefully before placing your order. Order details can be changed by emailing our store email within 4 hours of your order.
Returns & Refunds
We accept returns within 3 days of delivery.
To be eligible for a return:
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Items must be unused and in original condition
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Products must include original packaging
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Items cannot show signs of wear, damage, stretching, or misuse
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Proof of purchase is required
After 3 days from delivery, all sales are considered final.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Limited Drops & Exclusive Products
Many GLDN SQUISH products are released in limited quantities and exclusive drops. Because of this, certain products may be marked as Final Sale and will not qualify for returns or exchanges. Any final sale items will be clearly stated on the product page.
Please double-check your order details before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We’ll review the issue and work to provide a replacement, refund, or appropriate resolution.
Non-Returnable Items
We do not accept returns for:
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Used or damaged products
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Items damaged through improper use
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Gift cards
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Personalized/custom products
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Final sale items
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Products missing original packaging
Exchanges
We currently do not offer direct exchanges. If eligible, customers may return an item and place a new order separately.
Lost or Stolen Packages
If your tracking information shows your package as delivered but you did not receive it, please first contact your shipping carrier, neighbors, or property manager.
GLDN SQUISH is not responsible for lost or stolen packages marked as delivered by the carrier.
Need Help?
If you have any questions about your order or this policy, contact us anytime at: